Refund policy
Return & Refund Policy
Hair may be returned up to 14 days after purchase if in original packaging and original condition. Hair is warranted to the original purchaser for the period of one year from original date of purchase, under normal use and service, against defective material or workmanship. During the warranty period, Pivot Point will replace the hair medium when returned with a copy of the original receipt, a copy or the original of the tag containing the lot number and date, and a letter describing the defect.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returned items may be subject to a 10% restocking fee.
Manufacturer' Defect Policy
Defective goods must be reported and returned for a replacement within the first 30 days from the date of invoice.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sspeers@pivotpointcanada.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sspeers@pivotpointcanada.ca and send your item to: Oriac Trading Company, 18410 105 AVE NW, EDMONTON AB T5S 0N7, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Oriac Trading Company, 18410 105 AVE NW, EDMONTON AB T5S 0N7, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.